eCommerce Category Support Specialist

A propos du poste

Join a leading retail giant and play a pivotal role in driving digital growth. As a Category Support Specialist, you will be at the heart of our eCommerce strategy, ensuring our digital catalog is optimized, competitive, and perfectly aligned with customer needs to maximize conversion and basket size.

Missions principales

• Market Intelligence: Monitor competitors, pricing gaps, UX trends, and communication strategies to provide actionable alerts to the Category Management team.
• Data Analysis & Reporting: Track key performance indicators (Instock, Reach, Price Gap, digital metrics) and generate advanced reports using SQL/BigQuery.
• Search & Navigation Optimization: Enhance the customer journey by optimizing synonyms, spell checkers, keywords, and boosting rules to improve search relevance.
• Catalog Management: Ensure high-quality digital merchandising by controlling product placement, taxonomy, images, and product descriptions in collaboration with the content team.
• Operational Excellence: Analyze product visibility across various stock models (1P, 3P, OD) and resolve incidents related to pricing, modulation, or extraction rules.
• Promotion Execution: Consolidate promotional data and ensure all items strictly adhere to campaign requirements and measurement standards.

Profil recherché

• Proven experience in eCommerce, Category Management, Digital Content, or similar roles within digital platforms.
• Strong analytical mindset with the ability to transform raw data into strategic insights and identify growth opportunities or risks.
• Ability to work seamlessly within multifunctional teams in a fast-paced environment.
• Proactive approach to problem-solving and operational troubleshooting.

Competences requises

• Proficiency in Data Analysis and SQL (BigQuery experience is a strong plus).
• Solid understanding of eCommerce metrics and digital merchandising.
• English proficiency (Basic to Intermediate-Advanced).
• Mastery of digital taxonomy and search engine optimization (SEO) principles for e-commerce.