Senior Invoicing Agent

About the role

The Senior Invoicing Agent supports first‑line operations by handling administrative and coordination tasks related to invoicing, data entry, and customer service. While occasional operational duties may arise, the majority of time is spent in an office environment supporting billing processes.

Key responsibilities

• Perform administrative tasks such as data registration, sorting, tracking, and shipping coordination.
• Provide local customer service and handle escalated or complex billing issues.
• Coordinate team activities and support agency‑hired personnel.
• Assist supervisors or managers with daily operations.
• Contribute to the design, review, and implementation of processes and procedures.

Required profile

• High school graduate or equivalent; two years of college coursework in Accounting or Business preferred.
• At least one year of experience as a FedEx Billing Clerk.
• Four years of experience in Billing or Accounts Receivable.
• Excellent oral and written communication skills in English.
• Clear, articulate speaking voice and strong customer‑service orientation.

Required skills

• Light typing ability (minimum 35 words per minute).
• Experience operating a CRT terminal.
• Proficiency with word‑processing software.
• Proficiency with spreadsheet applications.

What we offer

• Work for a globally recognized brand consistently ranked among the world’s most admired companies.
• Opportunities to contribute to award‑winning processes and sustainability initiatives.