Training Manager

About the role

As Training Manager, you will lead the design, delivery and continuous improvement of training and support programs across service and administrative teams. You will partner with local markets, functional leaders and business stakeholders to identify capability gaps, build practical learning resources and support the rollout of new tools, systems and process changes.

Key responsibilities

• Lead the development and delivery of training and support programs for service and administrative support teams.
• Assess training needs, identify capability gaps and implement support strategies that improve performance.
• Develop and maintain training materials, curricula, job aids, process documentation, best practices and communication materials.
• Partner with local markets, business leaders and functional teams to align training priorities with operational objectives and customer needs.
• Support the adoption of new tools, systems and process changes across local market teams.
• Monitor training effectiveness, support trends and key operational indicators, then use findings to improve programs.
• Ensure training aligns with company policies, internal controls, operational procedures and audit readiness expectations.
• Provide coaching and direction that strengthens execution, consistency and performance across supported teams.

Required profile

• Experience in training, learning and development, field operations enablement or program management.
• Experience designing, delivering and maintaining training programs, curricula, job aids and support materials.
• Strong facilitation, coaching and stakeholder partnership skills.
• Ability to assess learning needs and turn performance data into practical action plans.
• Understanding of internal controls, audit readiness and process discipline.
• Ability to manage multiple priorities in a fast-paced, cross-functional environment.
• Nice to have: experience supporting service operations, HVAC or other technical field teams; experience with rollouts of new tools, systems or processes; exposure to leadership development, manager onboarding or performance improvement programs.

Required skills

• Experience with learning management systems (LMS) and structured documentation.

What we offer

• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.
• Commitment to work-life balance and employee well-being.
• Engagement in meaningful projects that make a difference.