IT On‑Site Support Analyst

About the role

Lincoln Electric is seeking an IT On‑Site Support Analyst to provide high‑quality technical assistance to end users across its facilities. The role focuses on delivering a seamless IT experience, resolving incidents quickly, and supporting the deployment of hardware and software solutions.

Key responsibilities

• Provide advanced technical support to end users, ensuring timely resolution of incidents.
• Manage tickets, requests, and tasks using Ivanti, with a strong focus on user experience.
• Install, configure, and maintain end‑user equipment such as PCs, laptops, mobile devices, printers, and peripherals.
• Administer user accounts, access rights, and permissions while ensuring security and compliance.
• Troubleshoot hardware, software, and network connectivity issues, escalating when necessary.
• Support and implement collaboration tools, including Microsoft Teams, video‑conferencing, and A/V systems.
• Contribute to technical documentation and knowledge‑base articles to improve self‑service.
• Enforce IT security policies and data‑protection standards.
• Maintain IT asset inventory and coordinate with technology vendors.
• Train users on digital tools, best practices, and security awareness.

Required profile

• Bachelor’s degree in IT or a related field, or equivalent experience (2‑3 years).
• Experience supporting corporate IT environments.
• Intermediate to advanced proficiency in English.

Required skills

• Microsoft 365 (Teams, OneDrive, Intune, Enterprise Apps)
• Active Directory
• Windows operating system
• iOS devices
• LAN/WAN and Wi‑Fi networking
• Ivanti ticketing system
• Video‑conferencing and A/V technologies