Experience Design Analyst – Process & Tech Implementation

About the role

Join Izo as an Experience Design Analyst and help clients optimise their processes through technology. Working remotely, you will support consulting teams by configuring Qualtrics, designing dashboards and documenting workflows to ensure high‑quality delivery.

Key responsibilities

• Configure, parameterise and test surveys and workflows in the Qualtrics platform.
• Design and build analytical dashboards for clear data visualisation.
• Document implementation processes, technical specifications and data flows.
• Analyse databases and operational reports to detect anomalies and ensure data accuracy.
• Support bilingual training sessions (Spanish & English) and facilitate user adoption.
• Provide first‑level operational support for incidents and technical queries.
• Coordinate with Project Managers to meet agreed delivery timelines.

Required profile

• Degree in Industrial Engineering, Process Engineering, Systems Engineering, Computer Science, Data Science, Business Administration or related field.
• 2‑4 years of experience as a process analyst, functional support or technical platform implementation, preferably in agile or consulting environments.
• Bilingual English proficiency (minimum B2) with confidence to conduct trainings and client presentations.
• Strong analytical mindset, logical thinking and proactive self‑learning attitude.

Required skills

• Qualtrics platform configuration and testing.
• Dashboard creation using Power BI, Tableau or Google Looker.
• Advanced spreadsheet skills in Excel or Google Sheets (pivot tables, complex formulas).
• Process modelling and documentation tools such as Miro, Lucidchart or Bizagi.