IT Support Specialist (Remote, Full-Time)

About the role

We are seeking a proactive and organized IT Support Specialist to provide Level 1 and Level 2 technical assistance to our corporate staff and franchise network. The role is fully remote and ideal for candidates who enjoy troubleshooting, managing cloud services, and continuously improving IT processes.

Key responsibilities

• Deliver Level 1 and Level 2 support for hardware, software, networking, VPN, Wi‑Fi, and access issues.
• Administer Microsoft 365 environments, including users, groups, licenses, MFA, Teams, Exchange, and SharePoint.
• Support SaaS applications and cloud platforms such as AWS, Azure, and ClickUp.
• Manage AI tool subscriptions, including ChatGPT, and control user access.
• Maintain IT documentation, knowledge‑base resources, and endpoint security monitoring.
• Provide support for VoIP and telephony systems, including FreePBX and SIP‑based solutions.
• Configure, provision, and troubleshoot laptops, peripherals, printers, monitors, and headsets.
• Assist remote users via remote‑desktop and collaboration tools while ensuring data security.

Required profile

• Proven experience in IT Support, Help Desk, or Technical Support roles.
• Strong knowledge of Microsoft 365 administration and SaaS user lifecycle management.
• Familiarity with AWS and Azure cloud environments.
• Basic networking knowledge (DNS, DHCP, VPN, Wi‑Fi troubleshooting).
• Understanding of cybersecurity best practices, endpoint protection, and MFA.
• Excellent communication and problem‑solving abilities.

Required skills

• Microsoft 365
• AWS
• Azure
• ClickUp
• ChatGPT (AI tools)
• FreePBX / SIP
• VPN
• Wi‑Fi
• DNS
• DHCP
• PowerShell
• Python
• Power Automate
• Zapier
• Make
• Endpoint protection
• MFA
• Teams
• Exchange
• SharePoint
• Remote desktop tools

What we offer

• Opportunity to work with a growing, technology‑driven organization.
• Collaborative and supportive remote work environment.
• Exposure to modern cloud, SaaS, cybersecurity, and AI tools.
• Career growth opportunities within IT operations and automation.