Senior ServiceNow ITAM Developer

About the role

Infosys is seeking a Senior ServiceNow ITAM Developer to lead out‑of‑the‑box (OOB) implementations for Hardware Asset Management (HAM) and Software Asset Management (SAM) in its Guadalajara office. The role focuses on building robust asset lifecycle processes, ensuring data quality, and delivering compliance‑ready reporting.

Key responsibilities

• Implement and configure ServiceNow HAM OOB processes end‑to‑end, including procurement intake, stockroom setup, inventory operations, asset allocation, maintenance, and retirement.
• Configure and manage stockrooms, transfer orders, inventory movement, and asset check‑in/check‑out controls.
• Set up hardware models, categories, manufacturers and enforce standardization rules while aligning records with CMDB CIs.
• Develop runbooks, documentation and provide training for asset‑management teams.
• Implement ServiceNow SAM OOB capabilities such as software model/catalog setup, normalization, entitlement tracking and license compliance reporting.
• Build and govern the software catalog, maintain data quality for software models and integrate with Tier‑1 publishers (Microsoft, Oracle, SAP, Adobe, IBM).
• Write clean JavaScript code and AngularJS widgets for the Service Portal.
• Create integrations using REST and SOA to connect ServiceNow with third‑party SAM, endpoint management, procurement and mobile device management tools.

Required profile

• 5+ years of experience with ServiceNow ITAM implementations.
• At least 3 successful HAM or SAM implementations as a developer.
• Strong hands‑on configuration, data migration and integration skills.
• Ability to produce documentation, runbooks and train stakeholders.

Required skills

• ServiceNow
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• JavaScript
• AngularJS
• REST APIs
• SOA integration patterns
• CMDB alignment and data quality management