Customer Retention Specialist

About the role

Hyprwork’s flagship brand Rejuvacare is looking for a Customer Retention Specialist to join its fast‑growing, remote‑first team. You will handle inbound calls from customers who want to cancel, return a product, or express dissatisfaction, turning potential churn into loyalty.

Key responsibilities

• Answer inbound retention calls and actively listen to identify the root cause of each issue.
• Use approved scripts and authorized save offers (pauses, discounts, exchanges, usage support) to resolve concerns.
• Process legitimate cancellations and refunds accurately when retention attempts are exhausted.
• Maintain detailed notes on every interaction and meet daily save‑rate and call‑quality targets.
• Stay up‑to‑date on the full product line to address product‑related questions.

Required profile

• Minimum 1 year of experience in inbound customer support or call‑center operations.
• Strong verbal English with a clear, confident, and empathetic tone.
• Ability to stay calm, solution‑focused, and follow scripts while sounding natural.
• Reliable internet connection and a quiet home workspace.
• Genuine care for customers and a problem‑solving attitude.

Required skills

What we offer

• Fully remote position for candidates based in Latin America.
• Structured role with clear KPIs and SLAs.
• Growth path to senior support or team‑lead positions.
• Flexible time off, performance bonus and monthly commissions.
• Training and development opportunities.