Learning and Development Manager
Emma of Torre.ai · Mexique
Description du poste
About the role
Pathfinder Hospitality is seeking a strategic Learning and Development Manager to design, build, and scale a learning system that fuels competitive advantage and reinforces its "Platinum Service" culture. This full‑time remote position will lead a small specialist team and translate high‑level vision into actionable learning initiatives.
Key responsibilities
- Define and execute a comprehensive L&D strategy aligned with company goals.
- Lead and coordinate two specialists – one focused on coaching/facilitation and another on systems/automation.
- Develop, maintain, and continuously improve standard operating procedures (SOPs) and instructional materials.
- Translate strategic direction into clear priorities, ensuring alignment and accountability across the L&D function.
- Drive the creation and delivery of training programs, workshops, and coaching sessions.
- Measure learning impact and iterate programs for maximum effectiveness.
Required profile
- Proven experience in training, SOP development, instructional design, facilitation, and coaching.
- Ability to grow within Human Resources and take ownership of a strategic function.
- Fluent in both Spanish and English.
Required skills
- Instructional design
- Standard Operating Procedure (SOP) development
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Emma of Torre.ai
Mexique