Training Instructor Specialist – Aftersales

About the role

BYD is seeking a Training Instructor Specialist to design, develop, and deliver aftersales training programs for service managers and dealership staff across its network. The role focuses on improving service performance, profitability, and compliance with operational standards.

Key responsibilities

• Design and deliver aftersales training courses for service managers and dealership personnel.
• Develop and continuously update teaching materials, training procedures, and interactive engagement activities.
• Organize training logistics, including course planning, participant confirmation, credit rules, and certification ceremonies.
• Produce and distribute training supplies, promotional content, and on‑site learning resources.
• Monitor training effectiveness, provide feedback, and recommend improvements.
• Maintain training‑related data, reporting attendance and KPI tracking.
• Ensure all content aligns with aftersales profitability drivers, KPIs, and operational standards.

Required profile

• Bachelor’s degree in Business Administration, Engineering, Education, or a related field.
• 2–3 years of experience in corporate training, learning & development, technical instruction, or operational training programs.
• Knowledge of aftersales operations, KPI calculations, and profitability models in dealership environments (preferred).
• Strong facilitation skills with the ability to use interactive methods such as games, group dynamics, and activities.
• Excellent organizational and communication abilities.

Required skills

• PowerPoint
• Excel
• Word
• Learning Management Systems (LMS)