Bilingual Customer Service Advisor – English & Spanish

About the role

Join a global brand’s customer service team in Monterrey, supporting LEGO fans worldwide. You will interact with customers in both English and Spanish, delivering memorable experiences across phone, email, and chat channels.

Key responsibilities

• Provide assistance to LEGO fans via phone, email, and chat in English and Spanish.
• Handle inquiries related to orders, accounts, parts requests, and gift cards.
• Use internal tools and systems to investigate and resolve issues efficiently.
• Maintain a positive, engaging, and personalized tone in every interaction.
• Adapt to rotating shift schedules, including weekends, to ensure continuous service coverage.

Required profile

• Fluent written and spoken English and Spanish (C1 level or higher).
• Experience delivering premium customer service, preferably in a retail or inbound contact‑center environment.
• Strong attention to detail, ability to multitask and prioritize workload.
• Friendly, empathetic, and energetic team player.

Required skills

• Salesforce

What we offer

• Competitive salary with a performance‑based bonus of up to 10%.
• Legal benefits (prestaciones de ley) plus additional employee programs.
• Four‑week onsite training in Monterrey followed by a hybrid work model (minimum 3 days onsite, 2 days remote).
• Opportunity to work in a vibrant, brand‑focused environment with global fan interaction.