Bilingual Executive Assistant (French/English) – Remote

About the role

We are seeking a bilingual Executive Assistant fluent in English and French to support Globaltize’s operations remotely from Latin America. The role will centralise communication between clients, field technicians and internal teams, ensuring smooth scheduling and high‑volume call handling. You will contribute to operational efficiency and client satisfaction across our home‑services platform.

Key responsibilities

• Manage high‑volume inbound phone calls professionally and efficiently.
• Schedule, confirm and coordinate customer service appointments.
• Act as the primary communication link between clients, field technicians and internal teams.
• Follow up with customers regarding appointments, payments and service inquiries.
• Process customer payments and assist with outstanding balance follow‑ups.
• Resolve scheduling conflicts and proactively communicate updates.
• Provide day‑to‑day administrative support to improve operational efficiency and maintain accurate records.

Required profile

• 5+ years of experience as an Executive Assistant, Administrative Assistant, Receptionist or similar role.
• Fluent written and spoken English and French.
• College degree or equivalent professional experience.
• Strong multitasking, organization and time‑management abilities.
• Comfortable handling multiple phone lines in a fast‑paced environment.
• Available to work full‑time during Eastern Time business hours.

Required skills

• Microsoft 365
• Microsoft Office
• CRM platforms
• Appointment scheduling software