Channel Support Center Manager

About the role

We are looking for a LATAM Channel Support Center Manager to lead our regional technical support team and strengthen product and application capabilities across Latin America. This regional leadership role combines technical expertise, people management, customer and sales support, capability development, and continuous improvement.

Key responsibilities

• Lead and develop the technical support team, providing direction, priorities, coaching and follow‑up to meet business plans.
• Support customers and Sales Company teams with high‑level product and application expertise, balancing requirements with business needs.
• Define and manage the technical competency roadmap and ensure development of product and application knowledge.
• Develop, monitor and continuously improve work processes and quality standards, especially quotation and technical support processes.
• Design and deliver product and service training programs for Sales Companies, Channels and partners throughout the region.
• Own the local product & application training process and support tools such as Anytime, InTouch and Product Selection Guide.
• Lead new product launches and phase‑out initiatives, ensuring alignment with Business Units and commercial teams.
• Manage key performance indicators and use data to identify actions for improvement.

Required profile

• Degree in Industrial Engineering, Commercial Engineering, Business Administration or related field.
• Proven experience in managerial or technical leadership roles, ideally within customer support, engineering, industrial products, technical sales or product/application support.
• Experience leading, coaching and developing technical teams and designing technical training programs.
• Strong strategic thinking, business planning and continuous‑improvement experience.
• Advanced English proficiency.

Required skills

• Lean methodology.
• Six Sigma (Black Belt preferred).
• Technical competency development.