Commercial Support Officer – IPT

About the role

The Commercial Support Officer (IPT) will assist the daily commercial operations of the business, handling customer enquiries, quotations, order processing and invoicing. The role ensures smooth transaction flow from order receipt to debt recovery while supporting contractual compliance.

Key responsibilities

• Process and maintain the company order book to match customer purchase orders promptly.
• Facilitate invoicing and manage overdue debt clearance, liaising directly with customers.
• Execute improvement actions on claims, disputes and align customer scorecards with relevant teams.
• Coordinate commercial communications with internal and external stakeholders.
• Highlight commercial issues to program teams and ensure contractual obligations are met.
• Support customer negotiations, change implementation, data analysis and pricing.
• Maintain robust document management within the IPT and with customers.

Required profile

• Engineering, Manufacturing or Business degree.
• Full professional proficiency in English.
• Minimum 2 years experience as a Program Support Officer or similar.
• Strong problem‑solving abilities and knowledge of program management tools.
• Flexibility to travel and schedule adjustments; Mexican passport and US visa required.

Required skills

• Microsoft Excel (2016) proficiency.
• Microsoft Project (2016) proficiency.
• ERP technical skills.
• Experience creating, monitoring and updating program documentation.