Controls Engineer - Technical Support

About the role

Dematic is looking for a Controls Engineer within its Technical Support group, Customer Service. The successful candidate will have experience in the material handling industry and will work directly with customers remotely, using schematics and PLC logic to find and isolate issues.

Key responsibilities

• Support complex systems that integrate hardware and software.
• Provide support on complex material specifications, schematic troubleshooting and follow-up.
• Recommend ideas for productivity improvement, cost reduction and better customer satisfaction.
• Provide troubleshooting expertise to Dematic's customers.
• Travel 10-20% to customer locations, which may include weekends and overtime.

Required profile

• Bachelor's degree.
• 3 to 5 years of experience in a related field providing customer service support.
• Strong customer service mentality and strong verbal communication skills over the phone.
• Ability to work independently and to work in shifts.

Required skills

• Experience with Allen Bradley Logix PLC control platforms.
• Experience with controls hardware troubleshooting.
• Electrical troubleshooting experience.
• Siemens and Modicon PLC experience is a plus.