Customer Service

Job descriptions may display in multiple languages based on your language selection.What We OfferAt Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.Group SummaryThe Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.Job ResponsibilitiesREQUERIMIENTOS DEL PUESTOEscolaridad: Licenciatura o Ingeniería (Deseable)Idioma: Español, Inglés de Negocios; y otroExperiencia: en servicio al cliente, control de producción, planeador de materiales,analista de embarques.Conocimientos: Garantizar la satisfacción del cliente, mediante la entrega de los productos de manera oportuna, administrando la comunicación efectiva y asegurando el cumplimiento de sus requerimientos logísticos.Competencias ConductualesTrabajo en equipoComunicación efectivaCompetencias TécnicasManejo de Portales Web de Clientes automotrices y otras industrias.Excel avanzadoERP / EDI / SAPLean Manufacturing / WCMConocimientos básicos de Logística y comercio Exterior ( R.C.G.M.C.E)Core ToolsMMOG/LE | ACL | LMPRPrincipales Tareas y ResponsabilidadesEntregar información en Portal de clientes antes de la fecha/hora indicadaRevisión, seguimiento y mantenimiento diario de los sistemas de clientesAdministrar, Crear y Actualizar sistema ERPRecepción de requerimientos, ingresarlos y comunicarlos a la organización.Administrar SAP (Releases, núm. de parte con PO, pesos, dimensiones, niveles de ing.)Disputar penalizaciones de los clientes y asegurar el SCORECARDInteractuar con involucrados en la solución de problemas de Embarques y/o ClientesRevisión de programas de embarques y cumplimiento hasta la entrega a destino finalDar instrucciones/Capacitaciones impartidas por cliente a personal interno relacionadoMediar la relación entre empresa-cliente, transportistas-OrganizaciónRevisión de entregas a clientes en Sistema y atención a requerimientos del clienteRequerir, a transportistas propios y de cliente, programación de acuerdo con ventanasCompartir Programa de Embarques y Ventanas a interesadosCoordinar cualquier cambio de ingeniería, locaciones o alta, etc.Actualización de información con evidencia para Auditorías MMOG, ACL, LMPR, etc.Conocer portales de Empaque de los clientes y apoyar en actividades de escalamiento,Parametrización y desarrollo de los módulos del ERP que apliquen (ARCs, etc)Revisión de cuentas de Gastos de proveedores de transporte que apliquen.Awareness, Unity, EmpowermentAt Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.AI-Assisted Screening DisclosureAs part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.Worker TypeRegular / PermanentGroupMagna Exteriors Show more Show less