Customer Service Representative - Customs Brokerage

About the role

Expeditors, a global logistics company, is hiring a Customer Service Representative for its Customs Brokerage department in Guadalajara. The role ensures the proper and timely movement and clearance of freight while delivering exceptional customer service. The position is full-time, with a Tuesday to Saturday schedule from 8:00 a.m. to 6:00 p.m.

Key responsibilities

• Ensure smooth and timely customs process flow and customs clearance of cargo for import and export shipments.
• Invoice customers accurately and on time, and enter data accurately and on time into the operational systems.
• Understand the import/export customs DLSOP and transpose customs declaration information into the customs entry system so declarations are valid.
• Assist with verifying and submitting customs declarations, track and trace customs files, and interact with customs authorities to resolve issues.
• Attend customs inspections when requested and act as liaison between customs authorities, other government agencies and customers.
• Verify that import and export documents are compliant and correct, and keep strong relationships with customs officers.
• Meet KPI standards, stay up to date on import/export regulations (customs, health, agriculture, export controls, etc.) and escalate problems to management when necessary.
• Respond promptly to overseas emails and requests, complete the required 52 hours of annual training, and follow company policies and the 10 cultural attributes.

Required profile

• 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
• Fluent in English.
• Good knowledge of customs brokerage processes, customs legislation (classification, valuation, origin), ocean, transcon and air documentation, and Incoterms.
• Good knowledge of air, road and ocean transport; Hazardous Materials certification preferred.

Required skills

• Computer skills: Excel, Word, PowerPoint.
• Effective communication, organization and proactive attitude.