Customer Service Representative

About the role

Join PHINIA as a Customer Service Representative, acting as the primary point of contact for customers to ensure accurate orders, timely communication, and on‑time delivery.

Key responsibilities

• Receive and update customer orders accurately and promptly according to delivery policies.
• Communicate customer requirements to Production Control on their behalf.
• Request shipment of available finished‑goods inventory.
• Provide customers with timely feedback on order status.
• Enter, cancel, and expedite orders as needed.
• Maintain effective communication and positive relationships with all customers.
• Inform management of issues that could affect timely delivery.
• Participate in the annual physical inventory.

Required profile

• Bachelor’s degree in Business Administration, International Business, Economics, Industrial Engineering, or related field.
• At least one year of experience in a similar customer‑service or order‑management role.
• Proficient English language skills.

Required skills

• Knowledge of manufacturing processes.
• Proficiency with Microsoft Office applications.
• Experience using ERP systems.

What we offer

• Competitive compensation and benefits package.