Customer Service Representative

About the role

Join Multi-Color Corporation’s Customer Service Team and become the primary point of contact for our clients’ purchase orders and shipments. You will use analytical thinking and strong communication to ensure orders are processed accurately and on time, supporting the company’s world‑class service model.

Key responsibilities

• Provide accurate, timely information on purchase orders from entry through shipment.
• Investigate customer issues, uncover underlying needs, and take swift action to exceed expectations.
• Maintain consistent communication with internal and external stakeholders.
• Collaborate across diverse plant departments to achieve operational goals.
• Continuously expand knowledge of Multi-Color’s products, services, and solutions.

Required profile

• A four‑year college degree or 2‑4 years related experience, or an equivalent combination.
• Knowledge of business operating systems and internet software.
• Ability to work primarily in an office or home‑office setting, with occasional visits to manufacturing areas.
• Comfort with extended periods of sitting, computer use, and light lifting.

Required skills

• Microsoft Word
• Microsoft Excel
• Internet software proficiency
• Familiarity with business operating systems