Customer Service Representative

About the role

Rapido Solutions Group is looking for a motivated Customer Service Representative to join its night‑shift team in Leon, Mexico. You will be the main point of contact for scheduling deliveries, tracing loads and handling any issues that arise during pick‑ups or deliveries.

Key responsibilities

• Enter accurate customer orders and related data into the computer system.
• Monitor on‑time performance of driver deliveries and pick‑ups.
• Prepare and distribute tracking reports.
• Communicate with dispatchers to prevent and resolve load‑related problems.
• Trace and monitor existing loads to avoid disruptions.
• Adhere to customer requirements and rail carrier rules.
• Perform other duties as assigned.

Required profile

• Experience in intermodal transportation or import/export business is preferred.
• Strong written and verbal communication abilities.
• Excellent computer proficiency and data‑entry speed.
• Ability to multitask in a fast‑paced environment.
• Independent decision‑making and problem‑solving skills.

Required skills

What we offer

• Salary of 13,000 MXN per month (visible).
• Additional 1,000 MXN grocery vouchers and 500 MXN punctuality bonus.
• 4 % savings fund contribution.
• Young, vibrant work environment with wellbeing programs.
• Opportunity to grow in a leading US‑focused industry.