Customer Success Manager

About the role

As a Customer Success Manager you'll be responsible for maintaining strong client relationships, ensuring customer satisfaction, and driving long-term account success. This role regularly collaborates with Delivery and Managed Services teams to review account status, monitor customer health and satisfaction metrics, analyze account performance, and identify growth opportunities.

Key responsibilities

• Conduct regular status reviews with Delivery and Managed Services teams.
• Monitor and evaluate customer satisfaction metrics.
• Collaborate on developing sales strategies.
• Track and analyze account performance.

Required profile

• Education: Bachelor's Degree in Business Administration, International Business, Accounting, Finance, or related field.
• Experience: 3 to 6 years in a 6‑week sales cycle within the SMB market, with industry expertise in Manufacturing, Wholesale Distribution, Supply Chain, or Finance.
• Language: Professional proficiency in English and Spanish, both written and verbal.
• Commercial focus: Enhance overall account success, cultivate strategic alliances, achieve sales quotas, maintain customer retention, and secure contracts longer than six months.