Customer Support Technician

About the role

VusionGroup is looking for a Customer Support Technician to join its After‑Sales Support team. You will work remotely with retailers and brands, helping them troubleshoot and resolve technical issues across software, hardware and cloud services.

Key responsibilities

• Connect remotely with customers to identify root causes and resolve issues.
• Diagnose failures in the software operating system and database.
• Identify hardware or infrastructure problems and propose solutions.
• Escalate or resolve setting, software or system problems during troubleshooting.
• Interact directly with clients via telephone and email.
• Perform maintenance, troubleshooting and bug reporting.
• Set up and install VPN connections.

Required profile

• 1‑2 years of experience in a Tier II customer‑facing technical support role.
• National Diploma in IT or equivalent.
• Fluent English with excellent verbal and written communication.
• Ability to work within a virtual global team and liaise across technical and functional disciplines.

Required skills

• Knowledge of TCP/IP networking.
• Familiarity with operating systems such as SQL, Unix, Linux and Windows.
• Experience with Microsoft Azure cloud services (basic level).
• Basic programming knowledge; JavaScript is a plus.

What we offer

• Hybrid work model (two days remote, three days onsite).
• Generous paid time off (35 days).
• Health & wellness benefits from day one.
• Retirement savings plans and family‑first support programs.