Director of Wellness Operations

About the role

The Director of Wellness Operations will lead the full spectrum of wellness services at a luxury resort, ensuring that guests experience the brand’s integrative health philosophy. Reporting to the General Manager and the VP of Wellness, you will manage daily operations, drive guest satisfaction, and support corporate wellness initiatives.

Key responsibilities

• Oversee all wellness areas including holistic programs, fitness, spa, beauty, salon, and hydrotherapy.
• Coordinate the wellness team, maintain constant alignment with the Medical Director, and ensure seamless collaboration between wellness and clinic services.
• Manage guest interactions, VIP follow‑up, and daily communication of relevant guest information.
• Supervise the use of operational software, monitor data, and drive high guest satisfaction scores.
• Ensure compliance with health, safety, and luxury hospitality standards.
• Monitor market trends and work with the VP of Wellness to adapt strategies.
• Support training initiatives, keep protocols up‑to‑date, and maintain strong staff engagement.

Required profile

• Passionate ambassador for integrative health, sustainability, and holistic wellbeing.
• Proven experience leading multi‑disciplinary wellness teams in a hospitality setting.
• Strong ability to translate wellness philosophy into guest and employee experiences.
• Excellent communication skills and a collaborative mindset.

Required skills

What we offer

• Opportunity to shape wellness strategy at a leading luxury brand.
• Dynamic, mission‑driven work environment.
• Competitive compensation package.