Document Support Specialist

About the role

The Document Support Specialist ensures the smooth flow of documentation and related services within Banamex. Working with minimal supervision, the role contributes directly to operational efficiency and compliance by monitoring workload, coordinating team activities, and maintaining quality standards.

Key responsibilities

• Analyze and monitor daily workload, ensuring appropriate coverage and SLA compliance.
• Research items, assist customers, and coordinate workflow activities under the Document Control Supervisor.
• Perform quality control checks, reviews, and procedural compliance across the department.
• Monitor incoming mail volume, manage backlogs, and prepare daily/monthly performance reports.
• Recommend procedural improvements and cross‑train team members.
• Provide performance feedback to supervisors and support special projects or reporting tasks.
• Assess risk and ensure compliance with Citigroup policies, laws, and regulations.

Required profile

• 2‑4 years of relevant experience in document support or similar functions.
• Basic knowledge of organizational policies and business processes.
• Ability to resolve basic to moderately complex problems and apply sound judgment.
• Strong tact, diplomacy, and sensitivity to diverse audiences.

Required skills

What we offer

• Opportunity to work within a leading financial institution.
• Professional development and cross‑training across document operations.
• Collaborative environment focused on compliance and quality.