Engagement Manager

About the role

BlackLine is looking for an Engagement Manager in Mexico City. Engagement Managers build client relationships during the pre-sales and delivery process, assess customer needs and plan projects to achieve them. The role is responsible for planning, managing and delivering a successful BlackLine implementation, including assigning tasks to team members and solving problems.

Key responsibilities

• Manage customers, partners and internal stakeholders to ensure the best outcome for both parties
• Work with internal teams during presales to assess and approve level of effort, products, solutions and project timing
• Serve as main point of contact between customer/partner and BlackLine teams throughout the engagement
• Develop delivery strategies for large-scale partner implementation projects and create customer project plans with budgets and resource needs
• Lead the project team, motivate resources and define success criteria shared with all stakeholders
• Track and report project financials against estimates, manage scope, timeline and budget changes, and keep projects on track for scope, schedule, budget and quality
• Identify, manage and mitigate project risks, and act as escalation point for customer or partner issues
• Identify potential upsells to increase revenue and build brand awareness

Required profile

• At least 3 years of experience in engagement management, project management, consulting or professional services
• Bachelor's degree or equivalent work experience
• Previous project management experience in a revenue-driven environment such as time and materials billing
• Demonstrated completion of complex enterprise-level client implementation projects
• Experience balancing multiple projects and communicating with people across groups and levels
• Experience in the SaaS industry and/or software, including installation, configuration, troubleshooting and support
• Experience with large-scale ERP systems such as SAP and Oracle
• Preferred: 2 years in the audit/accounting industry and PMP certification

BlackLine works a combination of virtual and in-person collaboration; candidates living within a reasonable commute to an office work at least 3 days a week in the office.