Executive Assistant Manager – Mexico City

About the role

Oliver Wyman, a Marsh business, is seeking an enthusiastic and motivated leader to manage its Executive Assistant (EA) team in Mexico City. The EA Manager will oversee day‑to‑day operations, develop a collaborative culture, and ensure high‑quality support for the Partner team.

Key responsibilities

• Independently manage daily operations of a team of ~20 Executive Assistants.
• Foster positive team dynamics and act as first point of contact for conflict resolution.
• Collaborate with the Regional EA Manager and local leadership on process improvements and capacity planning.
• Lead team meetings, communicate business updates, and ensure timely internal communications.
• Oversee workflow approvals, holiday and remote‑work requests, attendance tracking, and timesheet management.
• Identify skill gaps, set performance goals, conduct reviews, and coordinate compensation calibration.
• Provide coaching, feedback, and manage performance issues in partnership with HR.
• Drive recruiting activities, onboarding, and training for new hires.
• Participate in special projects for the EA department as needed.

Required profile

• Strong people‑management experience, preferably leading a sizable administrative team.
• Excellent communication and conflict‑resolution abilities.
• Proactive, collaborative mindset with a focus on continuous improvement.
• Willingness to work on‑site two days per week in a hybrid arrangement.

Required skills

What we offer

• Opportunity to lead a high‑impact team within a global consulting firm.
• Hybrid work model with two days per week in the office.
• Access to professional development resources and a collaborative culture.