Field Supervisor – Installation & Service Lead

About the role

KONE is seeking a Field Supervisor to lead the safe, high‑quality installation of elevators, escalators and building doors in Guadalajara. You will act as the on‑site representative, coordinating with customers, contractors and internal teams to ensure projects are delivered on schedule, within budget and to KONE standards.

Key responsibilities

• Ensure safety, quality and productivity throughout installation and handover activities, correcting any non‑conformities.
• Lead and coordinate installation teams, applying KONE installation methods, tools and risk assessments.
• Prepare sites for execution, conduct site visits, audits and resolve issues with stakeholders.
• Verify execution plans, manage field costs and monitor budget adherence.
• Serve as the primary point of contact for customers, providing clear and professional communication.
• Support smooth customer and maintenance handovers by ensuring documentation and site readiness.

Required profile

• Strong background in technical operations and field service leadership.
• Passion for safety, operational efficiency and excellent customer service.
• Ability to thrive in a fast‑paced, dynamic environment.
• Hands‑on approach to team development, performance tracking and scheduling.
• Experience managing maintenance operation costs and driving revenue growth through service repairs.

Required skills

• KONE installation methods
• Use of specialized installation tools
• Risk assessment procedures
• Site preparation and readiness planning
• Field cost management