Forward Deployed Engineer - Mexico

About the role

A versatile and highly skilled Forward Deployed Engineer is sought in Mexico City, working on site. The role combines strong technical abilities with excellent communication skills, working directly with customers to help them get the most value from their client's AI platform. It covers onboarding, implementation and ongoing support, as well as contributions to product development and innovation.

Key responsibilities

• Work closely with customers from onboarding through ongoing usage, helping them integrate and optimize AI solutions
• Build new features, MVPs and scalable solutions that directly affect customer outcomes
• Design, implement and iterate on AI/ML solutions, including LLM prompting, voice tuning and transcribers
• Manage APIs and integrations with third-party systems
• Partner with Product, Engineering and Customer Success teams to deliver tailored solutions
• Iterate on AI solutions based on customer feedback and evolving requirements
• Prioritize and manage multiple projects under tight deadlines

Required profile

• Full-stack experience with React, TypeScript and Node.js
• Hands-on proficiency in Python
• Experience building AI/ML applications, including LLM prompting and tuning
• Ability to manage APIs and integrate with third-party systems
• Excellent communication skills, able to explain technical concepts to non-technical stakeholders
• Proven ability to handle several projects under tight deadlines
• Founder mindset: independent, takes ownership and thrives in a fast-paced environment