General Manager – Luxury Wellness Hotel

About the role

The General Manager will lead SHA Mexico, a flagship luxury wellness resort, delivering world‑class hospitality combined with preventive medicine and holistic wellness. This senior leader will blend strategic vision with hands‑on operational execution to ensure exceptional guest experiences and strong financial performance.

Key responsibilities

• Oversee all operational areas, maintaining the highest standards of luxury service, wellness programs, and guest experience.
• Provide visible, hands‑on leadership across departments, fostering a culture of excellence and engagement.
• Build and retain a high‑performing leadership team capable of delivering strategic and operational results.
• Manage financial performance, including budgeting, revenue management, cost control, and KPI tracking.
• Serve as the public face of the property, engaging with VIP guests, stakeholders, and media.
• Drive innovation, continuous improvement, and compliance with legal, safety, health, and environmental standards.
• Protect assets, plan capital expenditures, and safeguard long‑term property value.

Required profile

• Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration or related field; advanced studies in wellness or an MBA is a plus.
• Minimum 15 years in luxury hospitality, with 3‑5 years in a General Manager or Director of Operations role.
• Proven experience with international ultra‑luxury brands and expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions.
• Fluent in English and Spanish; additional languages are an asset.

Required skills

• Proficiency with property management systems and operational software.
• Advanced knowledge of Microsoft Office or Google Workspace.