HR Generalist

About the role

Flowserve is seeking an HR Generalist to support a people‑first culture within one of its business units. The role combines direct employee assistance with strategic HR consultation, operating in a hybrid model of three days on‑site and two days remote.

Key responsibilities

• Respond to employee and manager inquiries via calls, chats, and tickets, providing clear guidance on HR policies and self‑service tools.
• Execute HR processes consistently using case management systems, chat platforms, and telephony.
• Research solutions to HR questions, escalating complex issues when necessary.
• Educate associates and managers on navigating the HR portal and completing self‑service transactions.
• Maintain adherence to Flowserve’s safety, integrity, and code of conduct standards.
• Perform additional duties as assigned by the manager.

Required profile

• Bachelor’s degree in Business, Human Resources, or a related field.
• 3–5 years of experience in HR, customer service, or HR service delivery.
• Fluent in English and Spanish; Portuguese is a plus.
• Strong customer‑service orientation with high emotional intelligence and empathy.
• Excellent probing abilities to uncover underlying employee needs.

Required skills

• Proficiency with HR case‑management tools, chat systems, and telephony platforms.

What we offer

• Opportunity to work for a global leader in flow control solutions.
• Professional development and industry‑leading rewards.
• Supportive culture focused on people, integrity, and safety.