IT Help Desk Engineer

About the role

We are looking for an IT Help Desk Engineer to join Netcracker’s Corporate IT department. The role involves providing on‑site and remote technical support for PCs, peripherals and related software, ensuring minimal disruption for users across the organization.

Key responsibilities

• Provide proactive maintenance and rapid response to IT incidents.
• Deliver technical assistance for hardware, operating system, application and networking issues.
• Diagnose, repair and upgrade computers, including OS formatting and reinstallations.
• Install and uninstall software applications and troubleshoot Windows 11 problems.
• Support remote users via RDP or telephone.
• Manage inventory of IT equipment, ensuring stock availability and replacement of end‑of‑life items.

Required profile

• Minimum 2 years experience as an IT Help Desk Engineer or similar role.
• Strong problem‑solving, analytical and target‑oriented mindset.
• Ability to work independently and as part of a team.
• Advanced English and Spanish communication skills.
• Bachelor’s degree in an IT‑related field or equivalent.
• Optional certifications: ITIL, CompTIA.

Required skills

• Windows 11 operating system.
• Microsoft Active Directory.
• Microsoft Office suite.
• Fundamental networking concepts.
• Remote Desktop Protocol (RDP) support.
• Hardware troubleshooting and repair.
• OS installation and software deployment.
• Inventory management of IT assets.