IT Operations Analyst II – Mid-Level IT Professional

About the role

We are looking for a motivated IT Operations Analyst II to join our team. In this mid‑level position you will analyse, design, implement and support IT infrastructure solutions that keep business operations running smoothly and efficiently.

Key responsibilities

• Analyze, troubleshoot and optimise standard IT systems to ensure reliability, performance and operational efficiency.
• Design, implement and maintain IT infrastructure solutions in collaboration with TEIS teams and business towers.
• Research, evaluate and recommend emerging technologies, considering security, compliance, compatibility, cost and business value.
• Provide technical support and guidance to end users and support infrastructure needs for BIMIT solutions.
• Communicate technical concepts and recommendations clearly to both technical and non‑technical stakeholders, including senior leadership.
• Document system configurations, procedures, processes and troubleshooting activities to ensure knowledge retention.
• Support IT security initiatives, ensure compliance with TEIS policies and participate in internal and external audits.
• Maintain accurate IT asset inventory and assist with lifecycle management activities.

Required profile

• Proactive, mid‑level professional with strong analytical thinking and excellent communication skills.
• Solid experience supporting and improving IT infrastructure and enterprise systems.
• Basic project‑management skills, including planning, execution, monitoring and stakeholder coordination.

Required skills

• Solid knowledge of hardware, software, networking, databases and operating systems.
• Strong analytical and troubleshooting abilities to identify root causes and implement effective solutions.
• Experience with IT infrastructure design, implementation and maintenance.
• Familiarity with enterprise system environments.
• Basic project‑management competencies.