IT Support Engineer – Onsite (Guadalajara)

About the role

Persistent is looking for a proactive, customer‑focused IT Support Engineer to be the primary onsite IT resource for its Guadalajara office. You will ensure that employees enjoy a seamless technology experience while maintaining the office’s infrastructure and compliance with global standards.

Key responsibilities

• Provide onsite technical support for hardware, software, operating system, network and connectivity issues.
• Manage and resolve incidents and service requests within SLA targets.
• Support Microsoft 365 applications, collaboration tools and other workplace technologies.
• Prepare, configure, image, re‑image and provision Windows laptops for new hires and existing staff.
• Coordinate laptop replacements, repairs, warranty services and hardware refurbishments.
• Maintain asset records and oversee the full lifecycle of IT equipment.
• Collaborate with global IT teams to ensure compliance with enterprise standards.

Required profile

• Minimum 3 years of hands‑on IT support experience.
• Strong troubleshooting skills for hardware, software, network and connectivity problems.
• Experience with Windows device management and Microsoft 365 support.
• Ability to work onsite in Guadalajara and communicate effectively with end users.

Required skills

• Windows operating system administration
• Microsoft 365 support
• Device provisioning and imaging
• Endpoint management
• Hardware and software troubleshooting
• Network and connectivity troubleshooting
• Asset and lifecycle management