IT Support Specialist – Multi‑client Help Desk

About the role

We are looking for a proactive IT Support Specialist to serve as the first point of contact for end users across multiple client companies. You will provide remote and occasional onsite assistance, ensuring technical issues are resolved quickly and professionally.

Key responsibilities

• Act as the primary help‑desk contact for several client organizations.
• Respond to support requests via phone, email, ticketing system, and remote tools.
• Diagnose and troubleshoot hardware, software, and network problems.
• Install, configure, and maintain workstations, laptops, printers, and mobile devices.
• Manage user accounts, permissions, and access in Microsoft 365, Active Directory, and other cloud platforms.
• Document issues, resolutions, and processes in the ticketing system.
• Escalate complex cases to senior staff or third‑party vendors.
• Assist with onboarding and off‑boarding of client employees.
• Maintain high customer‑satisfaction levels and contribute to knowledge‑base documentation.

Required profile

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.
• At least 1 year of experience in an IT support or help‑desk role.
• Strong knowledge of Windows operating systems and common business software.
• Experience administering Microsoft 365.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with remote support tools and ticketing systems.
• Excellent communication and customer‑service skills.
• Ability to manage multiple clients and priorities effectively.

Required skills

• Windows operating systems
• Microsoft 365 administration
• Active Directory
• TCP/IP, DNS, DHCP, VPN basics
• Remote support tools
• Ticketing systems

What we offer

• Competitive pay based on abilities and experience.
• Statutory benefits.
• Breakfast and lunch service included.
• Excellent work environment.
• Flexible time‑off.