IT Support Technician – Desktop & Mobile Devices

About the role

HCLTech is seeking an experienced IT Support Technician to join its Desktop Support team. You will work on‑site with customers, providing end‑to‑end technical assistance for Windows, macOS, mobile devices, and video‑conferencing equipment.

Key responsibilities

• Deliver on‑site break‑and‑fix, IMAC/D, preventive maintenance, and PC refresh activities.
• Support meeting‑room equipment, mobile devices, and server/network “hands‑and‑eyes” tasks.
• Provide primary desktop support for Windows OS, Mobile Device Management, video‑conferencing systems, and L3 application teams.
• Troubleshoot issues globally, perform data gathering, GAP analysis, and document cases in the ITSM system.
• Follow critical‑incident processes and ensure consistent procedures across the enterprise.

Required profile

• Bachelor’s degree in IT or Computer Science.
• Minimum 5 years of combined experience in desktop and mobile support.
• Strong customer‑service orientation and analytical problem‑solving skills.
• Experience writing business requirements, functional specifications, test scripts, and end‑user documentation.

Required skills

• Mobile Device Management (MDM) and iOS support.
• Active Directory administration and infrastructure design.
• Windows 10 advanced troubleshooting, including registry edits.
• Microsoft Office Suite (2010/2016) advanced troubleshooting.
• Hardware diagnostics for PCs, laptops, printers, and macOS devices.
• Networking fundamentals.
• Microsoft Intune, Azure MFA, and Desktop imaging.
• Skype/Teams video‑conferencing support and Office 365 administration.

What we offer

• Opportunity to work with a global technology leader.
• Exposure to a wide range of enterprise‑level IT environments.
• Continuous learning and professional development.