Junior IT Support – macOS Help Desk

About the role

HCLTech is seeking a Junior IT Support professional to provide macOS‑focused help‑desk assistance at its Parque Industrial Huinala site in Apodaca, Nuevo León. You will be the first point of contact for hardware, software and network issues, ensuring smooth operation for end‑users.

Key responsibilities

• Provide technical assistance for macOS hardware and software, including troubleshooting and system maintenance.
• Install, configure, and upgrade macOS, applications, drivers, and manage devices via MDM tools such as JAMF.
• Support hardware, software and network problems for desktops, laptops, mobile devices, printers, barcode scanners and peripherals.
• Respond to support requests via phone, email or in‑person and document them in a ticketing system.
• Assist with setup and deployment of new equipment and software.
• Maintain inventory of hardware and software assets and ensure security and privacy of systems.
• Create user guides, FAQs and knowledge‑base articles.
• Collaborate with other IT team members to resolve complex issues.

Required profile

• Minimum 2 years of experience supporting desktop hardware, operating systems, smartphones, barcode scanners and printers.
• 2 years of experience with Microsoft 365 suite (Windows, Office, Outlook, Skype) and business communication platforms.
• Strong problem‑solving, communication and organizational skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., Microsoft Certified Professional) are a plus.

Required skills

• macOS administration
• JAMF or other MDM solutions
• Microsoft 365 (Windows, Office, Outlook, Skype)
• Remote desktop applications
• Help‑desk / ticketing software
• Hardware troubleshooting for desktops, laptops, mobile devices, printers, barcode scanners

What we offer

• Life and major/minor medical insurance (including spouse and children under 25).
• Savings fund contribution up to MXN 4,400 monthly.
• Food vouchers up to MXN 3,400 monthly.
• 30‑day bonus and 12 days vacation in the first year (increasing per law).