Logistics Customer Service Representative – Weekends

About the role

Join Charger Logistics, a leading asset‑based carrier, as a Logistics Customer Service Representative working weekends. You will be based in Querétaro and provide bilingual support to customers, ensuring smooth shipment tracking and issue resolution.

Key responsibilities

• Develop expert knowledge of company products and services.
• Engage customers professionally to build lasting relationships.
• Provide track‑and‑trace updates and resolve freight issues.
• Enter, update, and process customer orders across multiple interfaces.
• Confirm pickup and delivery appointments for drivers.
• Coordinate with other departments to clear customs paperwork.
• Follow established procedures for billing and perform duties assigned by the Customer Service Manager.

Required profile

• College diploma or university degree.
• Previous logistics and customer service experience is an asset.
• Strong problem‑solving and conflict‑resolution abilities.
• Excellent time‑management and multitasking skills.
• Fluency in English and Spanish.

Required skills

• Proficiency in Microsoft Office.

What we offer

• Competitive salary.
• Permanent employment.
• Career growth opportunities.
• Supermarket bonus.
• Healthcare package.