Manager, Global Change Management

About the role

The Kraft Heinz Change Management Office (CMO), part of the Global Business Services (GBS) organization, drives organizational and behavioral change by owning the planning and execution of change management strategies for projects across the company. This manager leads change across projects, works with the Senior Change Manager, project managers and the onshore enterprise Change Management team, and supports delivery through training and communication. The role is based in the Mexico City local office.

Key responsibilities

• Lead change across the project lifecycle using the Kraft Heinz Change Management Methodology, including for Agile projects, and act as dotted-line manager to junior Change Managers and the Change Production team.
• Perform Change Impact Assessments and stakeholder analysis, develop the case for change and create detailed communication plans.
• Partner with GBS and Corporate Communications to deliver project messaging, and advise on training and deployment plans.
• Present change status, issues and risks in project meetings and prepare executive presentations.
• Develop and execute Change Management Plans, embed change management in project plans and timelines, and measure readiness and sentiment before and after go-live.
• Gather lessons learned, coach leaders in their role as Change Sponsors, and report to the Group Lead of Global Change Management.
• Deliver targeted plans (communications, sponsor roadmaps, coaching, training, resistance) and track adoption and proficiency across projects.

Required profile

• 3+ years of experience with enterprise and global Change Management in corporate settings; Change Management certification (e.g., Prosci/ACMP/APMG) preferred.
• Excellent verbal and written English, strong presentation and interpersonal skills.
• Familiarity with project life cycle phases, organization and attention to detail, and ability to handle several complex change efforts at once.
• Solution-oriented, comfortable with ambiguity, and able to work across time zones in a fast-paced environment.
• Food & Beverage and/or Global Business Services experience is a plus.

Required skills

• Proficiency with MS Excel, Word, PowerPoint, SharePoint and Outlook.
• Established Change Management methodologies and tools.