Marketing Operations & Enablement Team Lead

About the role

Novartis is looking for a Marketing Operations & Enablement Team Lead in Mexico City (Insurgentes), a hybrid role based on site. The person partners with Marketing Operations leadership to shape strategy, improve business processes and strengthen organizational effectiveness, combining business analytics, operational planning, process improvement and stakeholder engagement. Relocation support is not offered.

Key responsibilities

• Coordinate operating rhythms, governance forums, leadership meetings, calendars and team events, and track priorities, risks, decisions and action items.
• Maintain collaboration platforms, knowledge repositories, dashboards and operational resources, and keep documentation current.
• Analyze business processes, develop process maps and workflows, and support MLR review processes and U.S. market requirements.
• Support automation, AI and digital transformation, gather business requirements and generate reports for capacity planning and resource management.
• Support annual planning, business reviews and portfolio discussions, and turn objectives into actionable plans and milestones.
• Evaluate current and future state processes, simplify and standardize operations, and champion continuous improvement.
• Coordinate activities across functions and partners, build stakeholder relationships and support adoption of initiatives.
• Develop executive presentations, business cases, reports and communication materials.

Required profile

• Experience in business analysis, business operations, strategic planning, project management, consulting or process improvement.
• Strong analytical and critical thinking, with a proven ability to turn data into business insights.
• Experience creating executive presentations, reports, dashboards and recommendations.
• Excellent written and verbal communication, and strong stakeholder management and cross-functional collaboration.
• Knowledge of Agile ways of working and continuous improvement practices.
• Familiarity with AI, analytics, automation and digital technologies.
• Preferred: experience in pharmaceutical, healthcare, marketing operations, compliance or content review, and understanding of MLR review processes.