Membership Manager – Women Leading Travel

About the role

Skift is seeking a proactive, marketing‑focused Membership Manager to lead the growth of its premier executive community, Women Leading Travel. The role combines strategic planning with hands‑on execution, overseeing the entire member journey from acquisition to renewal.

Key responsibilities

• Develop and own a global membership marketing strategy, designing multi‑channel campaigns (email, social, partnerships) to attract new members and reduce churn.
• Create, test, and optimise lead‑nurture sequences, continuously A/B testing messaging, timing and offers.
• Track, analyse and report on KPIs such as conversion, open and renewal rates, using data to refine tactics.
• Manage the full membership lifecycle: application review, onboarding, ongoing engagement and renewal processes.
• Produce monthly member letters and partner updates to reinforce community value.
• Craft recruitment and retention copy for emails, landing pages and reports.
• Oversee the Member Ambassador Program and regional meet‑ups, handling logistics and integrating event marketing.
• Build and maintain CRM dashboards to monitor performance.

Required profile

• Self‑starting strategist with strong analytical mindset.
• Excellent written communication and ability to convey value clearly.
• Experience managing end‑to‑end membership or community programs.
• Comfort working in a fast‑moving, global travel media environment.

Required skills