Membership Operations & Event Manager

About the role

Teamswell is seeking a highly organized Membership Operations & Event Manager to drive operational efficiency and deliver memorable member experiences. You will work closely with leadership to support membership growth, coordinate cross‑functional projects, and continuously improve workflows in a fast‑paced, near‑shore outsourcing environment.

Key responsibilities

• Coordinate ongoing projects, initiatives, and deliverables to ensure timely progress.
• Prioritize team workload, focusing resources on high‑value activities.
• Manage employee and contractor timesheets and oversee daily communications.
• Facilitate recurring staff meetings and capture action items, decisions, and follow‑ups.
• Lead cross‑functional reporting, providing visibility into project status, risks, and outcomes.
• Monitor organizational KPIs, maintain scorecards, and prepare accurate reports for leadership.
• Develop, maintain, and improve the Operations Manual, SOPs, workflows, and internal documentation.
• Identify and implement process optimization and automation opportunities.

Required profile

• Proactive, detail‑oriented, and able to thrive in a fast‑changing environment.
• Strong problem‑solving abilities with a positive attitude.
• Excellent communication skills across all organizational levels.
• Ability to manage multiple priorities simultaneously.

Required skills