Multimedia Content Creator – Visual Assets for Help Center

About the role

We are looking for a Visual Content Creator to transform text‑heavy help articles into clear, engaging visual assets. In this remote position you will work with the Content Strategy team to boost self‑service success through intuitive graphics, animations, and short videos.

Key responsibilities

• Design and produce static images, infographics, image macros, GIFs, and short tutorial videos that complement help content.
• Collaborate with Content Strategists to identify opportunities where visual elements can improve comprehension and resolution speed.
• Apply UX and information‑design principles to ensure visuals simplify complex processes and follow a unified brand style.
• Organize, tag, and maintain a high‑quality visual asset library within the CMS for easy reuse and version control.
• Track performance metrics of visual assets, work with the Content Intelligence Manager to identify gaps, and iterate designs based on data insights.
• Partner with Website Design, Product, and other cross‑functional teams to align visual content with overall product and self‑service goals.

Required profile

• Strong visual storytelling ability with a focus on clarity and usability.
• Experience creating graphics and motion‑based content for customer‑facing documentation.
• Detail‑oriented and comfortable managing a large asset library.
• Ability to work independently in a remote environment and collaborate across teams.

Required skills

• Design and motion‑graphics expertise (e.g., Adobe Creative Suite, similar tools).
• Knowledge of UX and information‑design best practices.
• Familiarity with content management systems for asset organization.