Operations & Supply Chain Analyst / Specialist

About the role

The Operations Support Specialist acts as the central liaison between Product Management, Customer Service, and factory operations. You will ensure product data accuracy, support demand and inventory planning, and help maintain product availability and customer satisfaction across the manufacturing network.

Key responsibilities

• Coordinate operational activities between product, service, and manufacturing teams.
• Monitor and communicate metrics such as product availability, backlog, and lead times.
• Support pricing analysis and contribute to decision‑making.
• Assist in managing aged, excess, or obsolete inventory.
• Maintain ERP master data, including product configurations, lead times, and bills of materials.
• Provide inputs for demand planning and inventory parameter maintenance.
• Coordinate RGA/RMA processes and help resolve product quality issues.
• Track manufacturing lead times and flag changes that could affect deliveries.
• Adjust planning based on supply constraints or operational changes.

Required profile

• Bachelor’s degree in Business, Operations, Supply Chain, Engineering or related field, or equivalent experience.
• 2–5 years of experience in operations, supply chain, product support or manufacturing coordination.
• Experience working with ERP systems.
• Strong organizational, analytical and problem‑solving abilities.
• Effective communication and cross‑functional collaboration skills.
• Experience in an industrial or manufacturing environment is preferred.

Required skills

• ERP systems
• Advanced Excel
• Data analysis