Ops Support Specialist – Account Opening & Maintenance

About the role

The Ops Support Specialist provides day‑to‑day operations support for account opening, maintenance and documentation within Citi’s banking environment. This entry‑level position works closely with the Operations‑Core team, relationship managers and clients to ensure accurate record keeping and smooth account processes.

Key responsibilities

• Maintain and update electronic banking accounts, including opening, closing and client record updates.
• Store, retrieve and manage documentation and records in compliance with Citi policies.
• Resolve customer inquiries, supervise escalated issues and provide efficient service.
• Communicate daily productivity, quality and MIS indicators to management.
• Support training needs, answer staff questions on dispute processes, and assist with Lean and process‑improvement projects.
• Assess risk in business decisions and ensure compliance with applicable laws and Citi policies.

Required profile

• 2‑4 years of relevant experience in an operations or administrative role.
• High school diploma or equivalent.
• Ability to work unsupervised, solve problems and occasionally work weekends for system releases and testing.
• Strong analytical abilities and clear written and verbal communication.

Required skills

• Proficiency in Microsoft Office.
• Working knowledge of Pega and/or G36 functionality.
• Comprehensive knowledge of dispute processes.
• Analytical and documentation management skills.