Quality Supervisor

About the role

The Quality Supervisor ensures timely delivery of reports and analyses to customers while overseeing the quality department to guarantee compliance with established standards. This position plays a key role in maintaining product and service quality across the organization.

Key responsibilities

• Resolve quality‑related problems and manage the WOW system.
• Generate quality alerts, attend client meetings, and produce weekly and monthly reports.
• Monitor damages, prepare damage provisions, and settle claims with customers and carriers.
• Plan and execute internal audits, support all business areas, and manage KPIs.
• Coordinate documentation of non‑conformities, corrective and preventive actions, and communicate inspection results.
• Promote a culture of quality, lead continuous‑improvement initiatives, and supervise a team of quality inspectors.
• Update and validate work instructions and resolve quality conflicts promptly.

Required profile

• Degree in Industrial Engineering, Business Management or a related field.
• Minimum 2 years of experience managing quality systems, logistics planning, or customer service.
• Intermediate English proficiency and willingness to travel.

Required skills

• ISO 9001 knowledge (essential).
• Familiarity with AIAG/IATF standards.
• Experience with FMEA, MSA, CP methodologies.
• Proficiency in SAP and KPI management.
• Basic office‑package skills.
• Valid license for standard and automatic vehicle management.