Remote Appointment Setter & Intake Specialist

About the role

Join an immigration law firm dedicated to reuniting families. As a Remote Appointment Setter & Intake Specialist, you will be the first point of contact, providing hope and clarity to prospective clients.

Key responsibilities

• Answer inbound and outbound calls with professionalism, empathy, and warmth.
• Listen actively to understand client needs and ask qualifying questions.
• Schedule and confirm consultation appointments.
• Take detailed, accurate notes for smooth client follow‑up and internal communication.
• Stay informed about firm services and processes to guide potential clients confidently.
• Collaborate with the legal team to ensure a seamless intake and appointment‑setting experience.

Required profile

• Experienced customer service professionals.
• Bilingual in Spanish and English (spoken and written).
• People‑oriented, empathetic, and active listeners who build trust quickly.
• Proactive, outgoing, and confident communicators with a professional tone.
• Reliable internet connection, personal computer, and quality headset.

Required skills

• Excellent phone etiquette.
• Strong listening and questioning abilities.

What we offer

• Salary: $950 USD per month plus commission.
• Paid time off and U.S. federal holidays.
• 100% remote work arrangement.
• Career growth opportunities within a purpose‑driven, diverse team.