Sales Manager - Travel Industry

About the role

Four Seasons Hotel Ciudad de México is looking for a Sales Manager for the Travel Industry segment. The role develops, positions and maximises room revenue from Leisure and Travel Industry segments, managing relationships with luxury travel agencies, travel advisors, Preferred Partner programs, consortia, FHR (Fine Hotels & Resorts), FIT wholesalers and other specialised distribution channels. It works closely with Revenue Management, Marketing, Reservations and Sales to grow key accounts and keep the hotel competitive in the luxury travel market.

Key responsibilities

• Develop and execute an annual sales plan for Leisure and Travel Industry segments.
• Identify new business opportunities with luxury travel agencies, consortia and tour operators, and increase production of existing accounts through commercial visits, training and joint sales strategies.
• Prospect new agencies and travel advisors, and build long-term partnerships with high-potential agencies.
• Manage Preferred Partner programs and consortia, promote their exclusive benefits and monitor their performance.
• Take part in industry events, roadshows and forums, and organise inspection visits, familiarisation trips and training sessions for agents.
• Negotiate agreements with wholesalers and monitor purchase patterns and growth opportunities.
• Work with Revenue Management to maximise FIT profitability, analyse trends and develop strategies for low-demand periods.
• Keep in touch with Global Sales Offices, regional offices and other Four Seasons hotels, and ensure all business follows Four Seasons standards.

Required profile

• 1 to 3 years of experience in the position; 1 to 3 years in luxury hospitality is a plus.
• University degree in hospitality or a related field preferred.
• Experience with Preferred Partner programs, Signature, Internova and FHR, and with luxury FIT wholesalers and tour operators.
• Advanced spoken and written English and Spanish.
• Ability to travel for business and work flexible hours and weekends when needed.

Required skills

• Excel, Word, PowerPoint, Cvent, Delphi, Internet and Opera.
• Lead generation, negotiation, relationship management and time management.
• Knowledge of luxury travel distribution channels.

What we offer

• Free nights at Four Seasons Hotels & Resorts with discounted meals and services.
• Internal training workshops for line staff and managers.
• Complimentary buffet-style meals.
• Employee service awards, quarterly and annual awards.