Sales Technology Analyst

About the role

Amex GBT is looking for a Sales Technology Analyst to manage and optimize the go‑to‑market technology stack, including Outreach.io, Gong, and LinkedIn Sales Navigator. You will ensure these tools are well‑configured and support the Sales, SDR, Account Management, and Marketing teams in driving pipeline and revenue growth.

Key responsibilities

• Administer Outreach.io, Gong, and LinkedIn Sales Navigator – handling user provisioning, licensing, permissions, and platform configuration.
• Optimize Outreach sequences, templates and mailboxes in partnership with sales and marketing.
• Manage seat distribution, list creation and CRM integrations for LinkedIn Sales Navigator.
• Monitor platform health, resolve user issues and act as escalation point for tool‑related questions.
• Onboard new sales reps and other users to the platforms and create training materials.
• Build and maintain documentation, playbooks and reporting on outbound activity, call/meeting analytics and prospecting engagement.
• Analyze usage data to identify gaps, recommend improvements and automate manual workflows.

Required profile

• 2–4 years of experience in Revenue, Sales, or Marketing Operations or a related role.
• Hands‑on experience with at least one sales engagement platform (Outreach.io preferred).
• Familiarity with Gong or similar conversation‑intelligence tools.
• Experience using LinkedIn Sales Navigator for outbound prospecting.
• Solid understanding of a CRM platform such as Salesforce or HubSpot.
• Strong analytical ability to translate data into actionable recommendations.

Required skills

• Outreach.io administration
• Gong platform
• LinkedIn Sales Navigator
• Salesforce or HubSpot CRM
• SQL
• Advanced Excel
• Creating visual reports

What we offer

• Flexible benefits including health and welfare insurance, retirement programs, parental leave and wellbeing resources.
• Travel perks with weekly deals on flights, hotels, cruises and car rentals.
• Access to over 20,000 learning courses, leadership programs and internal job opportunities.
• Inclusive culture with global inclusion groups and equal employment opportunity.