Security Manager - Opening Mama Shelter Mexico City

About the role

Mama Shelter is opening its first hotel in Mexico City, in the La Roma neighbourhood, and is looking for a Security Manager. You will be responsible for keeping the property safe and secure while preserving a welcoming atmosphere, and you will recruit, train, lead and coordinate the security team.

Key responsibilities

• Recruit, train, lead and coordinate the security team, and act as the first point of contact for incidents.
• Design and implement safety, fire and emergency procedures, and ensure staff and guests know them.
• Manage access control, CCTV monitoring and incident reporting, and de-escalate tense situations.
• Keep a close watch on events, parties and the rooftop, and protect the guest experience.
• Act as a friendly link between teams, guests, local authorities and neighbours.

Required profile

• Reassuring presence, able to spot trouble early and enforce rules without being intimidating.
• Excellent people skills, calm under pressure, and ability to manage stress.
• Strong confidentiality awareness and accurate incident reporting.
• Hands-on approach, enjoys training others, and knows the La Roma neighbourhood well.

Required skills

• Fluent in CCTV systems and access control software.
• Walkie-talkie etiquette.
• Strategic thinking and leadership of a team under pressure.

The process starts with a telephone interview with HR, followed by an on-site meeting at the hotel. The company states that no diploma or years of experience are required.