Senior Implementation Consultant

About the role

BlackLine is looking for a Senior Implementation Consultant in Mexico City to implement its accounting software products with new and existing mid-market and enterprise clients. The consultant uses deep knowledge of the BlackLine application to advise customers on best practices, configure the suite of products to meet their needs and act as a trusted advisor.

Key responsibilities

• Manage a diverse portfolio of mid-market to large-scale implementation projects across multiple sectors.
• Drive and manage implementation milestones to completion within budget, scope, schedule and customer satisfaction.
• Create and maintain documentation such as billable hours, Salesforce notes and expense management records.
• Translate client business requirements into application configuration and testing solutions.
• Build relationships with client contacts, including executive sponsors, and resolve issues proactively.
• Define and confirm scope, manage project deliverables and establish a continuous risk management approach.
• Mentor, train and coach less experienced implementation consultants.

Required profile

• Bachelor's degree or equivalent work experience.
• At least 5 years of experience in consulting, client services or professional services.
• At least 2 years of experience with BlackLine or similar products.
• Proven ability to balance multiple projects with enterprise-level customers.
• Experience documenting business requirements and previous business analysis experience.
• Preferred: 3+ years in the audit/accounting industry, domain experience with invoice-to-cash, collections, e-invoicing and payments, large-scale ERP systems (SAP, Oracle), PMP certification, sales and customer service background.

Required skills

• Installation, configuration, troubleshooting and support of software applications.
• Accounting terminology and processes, such as month-end close.
• MS Office, MS Project, Salesforce/CRM and accounting software.
• Project management, negotiation, conflict resolution and client relationship skills.

Candidates living within a reasonable commute to an office will work in the office at least 3 days a week. BlackLine is an equal opportunity employer and offers professional development seminars and affinity groups.